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ORDER SUPPORT / ABSTRACT CREATE

Something went
wrong?

This support page is only for product failures, download problems, payment issues and refund requests connected to an existing purchase.

This opens your email application with the information completed. Attach any useful screenshots before sending.

Before sending
your request.

01

Keep the ZIP

Do not delete the downloaded package while support reviews the problem.

02

Capture the error

Attach a screenshot of the error message or damaged file when possible.

03

Include the transaction

The PayPal transaction ID is the fastest way to identify the purchase.